Marlys Harris

The Consumer Reporter

Reverse Mortgage Brokers Are No Angels

By Marlys Harris | Oct 29, 2009 |

A few days ago, I put up a spoofy post called “Five Jobs for Lousy Times and No Talent Necessary.” One of my top picks was reverse mortgage broker. My reasoning: As the population ages and taps out any retirement savings left after the financial crisis, reverse mortgages, which are available only to homeowners over age 62, will become a growth industry.

I was immediately bombarded with email from — surprise, surprise — reverse mortgage brokers who asserted that I had smeared them by insinuating that they had the morals of, well, ordinary mortgage brokers. As you recall, during the real estate bubble, many collected fat kickbacks called yield spread premiums from lenders for putting their customers in high-cost loans. As a result, we see millions of foreclosures and thousands of mortgage brokers with fancy cars and yachts.

Anyway, here’s a complaint I received from one insulted reverse mortgage broker — let’s call him C.A.:

I am a veteran of this industry which has done so much to keep seniors in their homes with the financial security they need, and I will tell you that for most of us veterans it is much more a ministry than a job. Working with our seniors’ primary asset — their homes — is a sacred trust, requiring long hours (60 and 70 hours are common), constant training and development to keep up with HUD’s ever-changing rules and a willingness to serve seniors even in the many cases when we have no way of being compensated for the time we spend counseling them.

Okay, maybe C.A. is himself a faithful follower of Virtue. But according to Neil Granger, an expert witness in many lawsuits involving reverse mortgages, brokers are more likely to worship at the altar of Mammon than any other. “Few are trusted servants,” he says.

Indeed, C.A. undercuts his own case by noting “the recent flooding of our small industry with the cowboys fleeing the sub-prime meltdown, because most seem to lack the ethics and commitment necessary to serve our retired Americans in the manner they deserve. They won’t last very long because there is way too little money in Reverse Mortgages to suit them.”

That ain’t necessarily so. Brokers do collect fees for selling reverse mortgages. They are supposed to receive an admittedly small maximum of 2% of the origination fee on a loan insured by the federal government. But the law does not set a cap on brokers’ fees for private loans nor does it prohibit lenders from paying brokers a yield-spread premium, according to “Subprime Revisited: How Reverse Mortgage Lenders Put Homeowners Equity at Risk”, a report by the National Consumer Law Center. One company recently sent brokers a “pricing memo” that describes rebates based on the margin and on monthly service fees, which may run $25 o $35. The report went on to say, “Deft brokers can use “pricing memos,” and similar incentives as a guide for juggling multiple variables in a reverse mortgage transaction to take bigger and bigger bites out of consumers’ equity.” In one case, a broker received a $7,225 fee to cash out $274,000 of equity for a HUD loan. That’s 5% of equity, an outrageous amount.

Granger points out that many brokers themselves — or through a financial planner or insurance agent — entice  homeowners to invest the proceeds of their reverse mortgage in an annuity for “greater security.” And is the annuity a good deal for the elderly homeowner who was cash-strapped to begin with? Nope. For starters, the annuity may pay as little as 3% a year. Even worse, most annuities won’t let their holders withdraw money within the first 7 to 10 years without huge penalties. Despite all that, reverse mortgage brokers either collect or split a plump commission — 4% to 7% of the face value of the annuity.

How does this all shake out? Here’s the case of 80-year-old Betty Adcock documented by the NCLC:

According to a lawsuit, Adcock had enough money to pay her bills, owned various investments, and had an existing home equity line of credit that she had tapped for $19,000. Despite her financial stability, she was persuaded to take out a reverse mortgage and to purchase a 20-year, $125,000 deferred annuity contract. The annuity contract prohibited Mrs. Adcock from withdrawing the money without penalty for 10 years. And, while the annuity had a guaranteed rate of 4.15% for the first ten years, the starting adjustable rate on her reverse mortgage was 6%. In essence, Mrs. Adcock was convinced to borrow money at a 6% interest rate and invest the money in an annuity that paid just over 4%. She paid $16,800 in closing costs for a loan that had a higher principal balance than her existing home equity line of credit, that had a higher interest rate than her existing HELOC, and that limited access to her money for ten years.

Before taking out a government-insured reverse mortgage, homeowners are required to receive counseling from an independent agency. But a recent GAO report found the counseling insufficient: “None of the counselors covered all of the topics required by HUD, and some overstated the length of the sessions in HUD records.” Private loans, of course, have no such requirements. In the absence of any real consumer protection, brokers have the power to maneuver seniors into horrible deals.

And the sad fact is that so many do.

 
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  •  
    1

    LTSRM

    10/29/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    I will not pretend that there are not risks in the reverse mortgage industry. As long as there are people, there will be those looking to take advantage of others. (Though, in this particular industry, you may be surprised to learn, it's usually NOT the broker.) However, the faults of the reverse mortgage industry are egregiously overblown. A whopping 90% (and growing) of the reverse mortgage industry consists of the federally insured version, which features significantly more consumer safeguards than any other mortgage product on the market - safeguards that are being actively analyzed and improved as the product, for good reason, continues to gain momentum.

    As this piece mentions, one of the safeguards that exist on the federally insured version is pre-loan counseling (which has to occur before the consumer can even submit an application). While the GAO did find that some counseling sessions conducted were not as thorough as they were designed to be - an issue that is already being addressed by regulators - it is also important to note that the GAO only 'tested' a total of fifteen counselors, which is hardly a significant sampling.

    It is also important to note that only on proprietary reverse mortgages (a very quickly shrinking industry) can a broker even think about recommending that an annuity be purchased with the proceeds - to say nothing of getting a kickback for it. This practice is prohibited on the federally insured program. Some lenders even go so far as to include strongly worded warnings against using the proceeds to purchase any investment product with the initial package that is sent to the applicant.

    I invite anyone to compare the fraud rates associated with reverse mortgages to those associated with any other mortgage product - or even any other financial product. Considering the widespread disparagement of reverse mortgages in the media, I predict you will be rather shocked at the results.

    The bottom line is this: No financial product is right for everyone, but that doesn't mean it's not a very valuable product. It is up to the consumer to determine whether the product they are considering is right for them and, in my experience, even without aggressive consumer safety measures in place, we could all learn a thing or two from most seniors about being a discretionary consumer.

  •  
    2

    iReverse

    10/30/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    "Reporters Are No Angels"

    Ms. Harris-

    I couldn't help but notice the words "The Consumer Reporter" just below your name. I really didn't know what a
    "Consumer Reporter" was so I searched online and found the following:

    Journalism scandals - Jayson Blair- 2003
    "Times Reporter Who Resigned Leaves Long Trail of Deception". A staff reporter for The New York Times committed
    frequent acts of journalistic fraud while covering significant news events in recent months, an investigation by Times
    journalists has found. The widespread fabrication and plagiarism represent a profound betrayal of trust and a low
    point in the 152 year history of the newspaper. The reporter, Jayson Blair, 27, misled readers and Times colleagues
    with dispatches that purported to be from Maryland, Texas and other states, when often he was far away, in New
    York. He fabricated comments. He concocted scenes. He lifted material from other newspapers and wire services.
    He selected details from photographs to create the impression he had been somewhere or seen someone, when he
    had not.

    Journalism scandals - Dan Rather 2004
    During the 2004 US presidential campaign, Dan Rather was responsible for using possibly forged documents during a
    report on George W. Bush's Vietnam era service record. Unlike most other scandals listed on this page, this was an
    error of gullibility on the part of the perpetrator, and there is no evidence that Mr. Rather intended to mislead the
    public. There is widespread speculation on the Internet and elsewhere that Karl Rove was responsible for planting the
    forged documents with CBS. Dubbed "Rathergate" and "Memogate" by the Internet blog community, the reason for
    Rather's choice to stick by the Killian documents after widely being debated as forgeries was investigated. After
    investigation it is still unknown whether the documents were known or believed to be forged prior to 60 Minutes
    running the segment. The aftermath of the independent investigation's report released on January 10, 2005 led to the
    firing of the producer of the original story, Mary Mapes. Three others, Josh Howard, executive producer of 60 Minutes
    Wednesday; his top deputy Mary Murphy; and senior vice president Betsy West, were asked to resign.

    Journalism scandals - Barry Schweid 2005
    On April 11, 2005, the Associated Press reported that John Bolton, nominee for ambassador of the United States to
    the United Nations had said "that the world body had 'gone off track' at times but that he was committed to its
    mission". This article was filed more than an hour before the beginning of the hearing session at which Mr. Bolton
    allegedly made these remarks.

    Journalism scandals - Barbara Stewart 2005
    In the spring of 2005, the Boston Globe ran a story describing the events of a seal hunt near Halifax, Nova Scotia that
    took place on April 12, 2005. The article described the specific number of boats involved in the hunt and graphically
    described the killing of seals and the protests that accompanied it. The reality is that weather had delayed the hunt,
    which had not even begun by April 13, the day the story had been filed, and was rescheduled to start, at the earliest,
    on April 15, three days after Ms. Stewart (who had worked for the New York Times for a decade previous)
    "described" the events of said hunt. As there was no hunt to describe, the story was obviously fabricated. As of yet,
    Ms. Stewart has not commented on filing this story describing events that never occurred.

    Journalism scandals - Fake GI Rape Photographs 2004
    In May of 2004, the Boston Globe published photographs it alleged were of United States soldiers abusing and raping
    women in Iraq. Shortly thereafter, these photographs were stated to be commercially-produced pornography that
    were originally published on a web site named "Sex in War". At the time, other news sources claimed to have already
    exposed the photographs as fake at least a week before the Boston newspaper published them.


    So following your methodology, I titled this response, "Reporters Are No Angels". Similar to a
    parrot that simply repeats what is spoken, your obvious lack of research and understanding of our industry shows
    what you lack as a true "Consumer Reporter".

    I challenge you to raise the bar and quit participating in biased journalism that hurts, not helps the consumer.

    Kenneth J. Klawans, President
    iReverse Home Loans, LLC
    a Subsidiary of Hopkins Federal Savings Bank
    Member FDIC- Equal Housing Lender

    Corporate Headquarters:

    3706 Crondall Lane, Suite 100
    Owings Mills, Maryland 21117

    Toll-Free Direct: 800-486-8786 ext. 701
    Local: 410-902-7000 ext. 701

    E-Mail: Klawans@iReverse.com

    Web: www.iReverse.com
    Employment: www.iReverse.com/Employment

    Member: National Reverse Mortgage Lenders Association (NRMLA)

  •  
    3

    Pwills1

    10/30/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    Marlys Harris, First, it seems that most often when you speak of "Mortgage Brokers" you mean "Mortgage originators or Loan Officers." A mortgage broker is most often a company that broker?s loans, it can also be an individual but as in the case of FHA mortgages, they must be licensed by HUD, they are audited annually, and perform the general business functions of originating, processing, and closing a loan. All of these cost are part of the "Broker" fees that you mention. The Broker fees rarely go to a single person. They go to a company that pays for overhead; Licensing, Bonds, Businses insurance, payroll, health insurance, receptionist, phones, rent etc? just like any business and the "loan originator or loan officer" receives a portion of the fee. The originator's commission is usually about the same no matter if they work for a Broker, a Mortgage Lender or a Bank. I have worked for all of the above and there is no difference in the quality of the originators. Some are good and some are not.
    Second, I have been in the mortgage business for 30 years and the reverse mortgage business for 15. I understand and agree that this industry is in need a change. I would love to see the originators licensed specifically for reverse mortgages. I have always told anyone that worked for me that they must always be able and ready to walk away from a loan if it does not seem right. I and no one under my supervision has ever sold or pushed an annuity. I have reviewed annuities many times as some in my industry have said they were good for the senior but have continued to find that they were only appropriate in a very small number of cases and it was simply a complication that is not in the interest of the senior. So we never went down that path.
    It is always tricky when you want to do good in a career that pays you as well. I would prefer to offer reverse mortgages at no cost to the seniors but that is not possible. So, I meet with the homeowners and explain everything, am available to answer any questions they or their family has, and most of all I try to be fair and honest.
    Most of the senior homeowners that we deal with are in need of help. They have a mortgage that they cannot afford, often credit card debt (now at 29%) and don't know what to do. Their other options are limited, if they sell, where do they go? They cannot qualify or afford to refinance, so what do they do?
    I have a stack of letters in my office from prior borrowers stating how happy they are with their reverse mortgage. They often do not want to say so in public because they feel like it is a ?shame? to have needed to borrow money on their own home to help themselves.
    With the current round of blame and so much misinformation in the press, many of these folks will not even look into a reverse mortgage inthe future. And what will they do? Do you think it will be better for them?
    I am all for fixing the program and have no problem with more over site but please, the constant bashing of reverse mortgages is not serving the seniors.
    Thank you.
    Patty Wills, Retirement Life Funding

  •  
    4

    Srcitizen

    10/30/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    Unfortunately, there are many more disreputable "reporters"
    and politicians, than mortgage brokers. Lets look at trends
    for a moment. What is happening to the newspaper industry?
    What is happening to the Reverse Mortgage industry. Anyone
    member of the news media that thinks the demise of the
    traditional newspaper is due the internet is naive!

  •  
    5

    hmmm?

    10/30/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    I do take offense to this article and it does bother me as I am sure it bothers other legitimate and honest reverse mortgage originators. Yes, unfortunately predatory lenders and insurance agents are out there as with any type of business...bad lawyers, bad contractors, and bad journalists.
    What I don't like about this article is that you are not looking at one positive aspect of the reverse mortgage program, but instead bash it without knowing the good this program has done for so many seniors.

    Did you know that AARP did a survey in 2007 on a large group of seniors that had a reverse mortgage. 93% said the reverse mortgage had a positive effect on their lives.

    There is a recent video that was just released a few days ago form AARP that includes Barney Frank on many of the issues you discuss in your article. I think you should check it out.

    Here is the link:
    http://link.brightcove.com/services/player/bcpid24036493001?bctid=44798109001

  •  
    6

    Curious?

    10/30/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    I'm curious....about the age of Marlys Harris? Looks by the picture that she is late 40's to early 50's. Does she have parents or grandparents that are homeowners and might need help with their finances and would like to use their own resources like their home. How about aunts, uncles, inlaws, etc. Is everyone in her family circle O.K. financially. Curious what they would do if they find themselves in need of this product. It would be a shame if they took Marlys limited views and decide otherwise. I don't think any senior goes into retirement thinking that they can't make it financially. Actually, some that know or feel that they can't make it are still working into their 70's. This is unfortunate. An easy way to do a good job here is to do more research and actually talk to actual senior homeowners borrowers that have a Reverse Mortgage. With any situation "One Size Fits All" doesn't work. The "sky is falling" Chicken Little approach sells media but is usually a disservice to all.

  •  
    7

    allreverse

    11/05/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    I cringe every time I read an article about a reverse mortgage where the author is doing his or her level best to try to show how bad the program is, usually with faulty information or by citing how someone found a way to help the senior borrower part with their funds (which really isn?t a flaw in the reverse mortgage program, itself, but how someone cheated a borrower out of their money).

    maybe you should read this story

    http://allrmc.com/articles/Reverse_Mortgages_and_Foreclosure.php

  •  
    8

    Milton F.

    11/09/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    @Kenneth J. Klawans: Uhm, Mrs. Harris's post talks exclusively about Reverse Mortgage Brokers. Your ad hominem attack on the journalism cherry picked reporters who are not consumer reporters by any stretch of the imagination. Your argument fails on many grounds, but among the leaders would be false equivalence and trial by association.

    If I were to go to iReverse.com and post a lot of things about the finance industry being corrupt, and attempt to obfuscate you and your business with AIG, Countrywide and Bernie Madoff, you might understand your error. Maybe not. You'd probably get a cease and desist order (correctly).

    To the other industry comments, I am curious how money borrowed at 6% and invested for 4% with fees paid out on both the borrowing and the investing is a good investment or an ethical piece of advice.

    I do not think that Mrs. Harris is assaulting the industry, but rather informing her readers that there are shady characters in your industry and that they should be careful. Ignoring the shady characters, when you are screwing around with the sums of money and the portions of wealth that people have in their houses, clearly caution is warranted and more information is a plus, not a minus. If you dismiss a call to caution before signing a reverse mortgage, you are probably part of the problem, not the solution.

  •  
    9

    iReverse

    11/10/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    Milton F.-

    I was attempting to point out that there are bad apples in all
    industries...however labeling an entire industry (Reverse
    Mortgage Brokers Are No Angels) does a disservice to those
    who truly benefit from a great program.

    My example was obviously effective. I imagine my reaction
    to seeing such an insulting headline "Reverse Mortgage
    Brokers Are No Angels" was similar to your reaction seeing
    "Reporters Are No Angels".

    I cited a few real world examples of unethical
    journalists...and I facetiously titled my post "Reporters are
    No Angels" to demonstrate how ridiculous it is to label an
    entire industry based on the actions of a few.

    This is why I wrote:

    "So following your methodology, I titled this response,
    "Reporters Are No Angels". Similar to a parrot that simply
    repeats what is spoken, your obvious lack of research and
    understanding of our industry shows what you lack as a true
    "Consumer Reporter"."

    Just as I work to weed out bad apples within our industry, I
    would hope you would do the same by weeding out
    "reporters" who write amateur, unprofessional posts based
    on little research and attempt to place a label on an entire
    industry. Citing a couple reports and placing a label on an
    entire industry is amateur, unprofessional reporting. The
    title and content (or lack of fair balanced reporting) is an
    assault on the industry.

    Finally, I feel I must once again educate you (who I assume
    is a reporter) that won't take the time to understand the
    product. You made the following comment:

    "I am curious how money borrowed at 6% and invested for
    4% with fees paid out on both the borrowing and the
    investing is a good investment or an ethical piece of advice.
    "

    Once again, you too need to be educated on the industry.
    We are reverse mortgage specialists. We originate, process
    and close reverse mortgages. We have always been
    prohibited by the US Department of Housing and Urban
    Development from also participating in any other real estate
    or finance related entity. This means we can not sell
    financial products...annuities, etc. We don't provide
    "investment advice". We originate and close reverse
    mortgages...that is it.

    You, like so many other reporters, somehow blame the
    reverse mortgage industry for problems related to what
    occurred in a very few instances after the reverse mortgage
    was properly closed. Yes there are some "bad apples" who
    have "steered" seniors into using the proceeds from their
    reverse mortgage to purchase inappropriate financial
    instruments...but those of us licensed and/or approved by
    HUD are only in the reverse mortgage business. We don't
    sell other financial products. We are not permitted to.

    Ken Klawans
    iReverse Home Loans, LLC
    a Subsidiary of Hopkins Federal Savings Bank

  •  
    10

    iReverse

    11/10/09 | Report as spam

    RE: Reverse Mortgage Brokers Are No Angels

    Milton F/Marlys Harris and anyone else seeking an example of
    fair balanced reporting on reverse mortgages-

    I invite you to view AARP's Inside E Street webcast entitled
    "Reverse Mortgage: Rescue or Trap?"

    rel="nofollow" href>http://link.brightcove.com/services/player/bcpid2402540
    9001?bctid=44798109001

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Marlys Harris

Marlys Harris has been covering personal finance at least since the time of the Pharaohs, first in 12 years at Money and then as finance editor at Consumer Reports. She has written and edited stories on just about everything having to do with money, from workers comp to marrying for money.

Marlys Harris

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