Robert Pagliarini

Your Other 8 Hours

Stop Drowning in Mail: 4-Step System to Manage Mail Overload

By Robert Pagliarini | Sep 23, 2009 |

You can simplify your life and even avoid information pornography, but if you’re like most people, your email inbox is still bursting at the seams, your voicemail is full, and you’re getting slammed with too much stuff.

To make matters worse, you get flooded with old-fashioned mail. It’s a cause of real stress and anxiety. Why? In the wise words of Newman from Seinfeld: “Because the mail never stops. It just keeps coming and coming and coming, there’s never a let-up. It’s relentless. Every day it piles up more and more and more!” [Watch this clip on YouTube]

To avoid going Newman, er, I mean postal, you need an effective system to capture and process your mail quickly. The key to any system is to make sure it works when life is calm but also when you are crazed and have a hundred things going on at once.

If you follow these four steps, you will be able to control your mail once and for all. It might seem like a lot of work initially, but once you set this up, it will run smoothly and effortlessly.

Step 1 - Dump

You’ll need one big bin labeled “Unsorted Inbox.” Whenever you get the mail, you can dump it all into this bin, or if you have some time, you can skip directly to the “Sorting” step below.

Step 2 - Sort

If there are multiple people in your house that receive mail, you will still need an Unsorted Inbox bin, but you’ll also need a separate inbox tray for each person. For example, if you’re married and have two high school children, you would need one inbox bin and four trays-one for each family member. Each of the trays should be marked with a family member’s name (e.g., Robert’s Inbox, Mary’s Inbox).

If Junior grabs the mail as he’s heading out to football practice, he can throw everything into the Unsorted Inbox. Then when mom comes home and has a few extra minutes, she can take everything out of the Unsorted Inbox and sort it (i.e., go through each piece of mail and dispense it to the correct inbox.

Step 3 - Screen

Screening is the process of going through your inbox and separating the important mail from the not-so-important and putting it into the following three trays/folders/baskets:

- Magazines/Catalogs

- “Junk” Mail to Shred (junk mail that doesn’t need to be shredded can be tossed immediately during this step)

- Everything Else

If there are multiple people at your house, ideally each person would not only have their own inbox but they would also have their own three screening trays. I like the idea of making the inboxes portable so you can pick up your inbox and take it with you to the den, bedroom, office, etc. and Screen/Process on your own turf. Plus, you won’t have 100 bins/trays clogging up your kitchen.

Step 4 - Process

Once your mail has been screened, you then need to process it.  Processing your mail involves opening it and determining what the next action is:

Magazines/Catalogs - No rush to do anything here. You can let these pile up, and then when you have down time, you can go through them. If you’re heading to the doctor, dentist, or getting your oil changed, grab a handful of magazines/catalogs to take with you while you wait.

“Junk” Mail to Shred - The action here is to shred this stuff.  Keep a shredder nearby so you can quickly and easily get rid of this mail.

Everything Else - This is the meat of your mail. When you go through the Everything Else tray, you’ll probably throw some things away that may have looked important but was actually junk mail. But for most of the contents in the Everything Else tray, there will be some action to take such as pay a bill, read a letter, review a bank statement, etc.

You can either do whatever action is required right then, or you can put mail with like actions in the same folder. For example, you can create a “Pay Bills” folder and put all of your bills in it. Twice a month you can grab all the bills from this folder and pay them. Or you can have a “Statements Review” folder where you would put all of your bank and investment account statements you want to review at some later point.

The number of action folders is really up to you. Start with a few basics such as “Pay Bills” and “Statements Review.” If you discover there is another recurring action, you can then create a folder for it.

You can’t stop the mail (just ask Kramer), but you can certainly manage it. But what about all of the other documents and information in your life? I’m glad you asked. I’m working on a series that will help you take back control of your life and all the stuff in it. Because when you aren’t drowning in information and mail, you can spend more of your other 8 hours writing books, becoming a better public speaker, investing in yourself, learning, and creating.

If you’re interested in using your other 8 hours to get your finances in shape, you can download my free eBook/audiobook “Plan Z: How to Survive the 2009 Financial Crisis (and even live a little better).

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  •  
    1

    mmello

    09/24/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    For Christ sake!

    I this is probably the most stupid post I have ever read!

    Is this serious?? Some kind of joke I'm missing (completely)??

    Maybe a test to check if someone is really reading this thing, out here. Yes, you've got a duck here...

  •  
    2

    Robert Pagliarini

    09/24/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @mmello So, tell us how you really feel! Seriously, what's your beef with the post?

  •  
    3

    lshawprodrivecom

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Naiively I imaged this referred to e-mail ... ah well back to geek heaven ..

  •  
    4

    hwong100

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    I must agree - this post is soooo outdated........can't believe bnet actually posted this......looks like something out of a 1950s magazine about how to organize a home....

  •  
    5

    checkai

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    ...the only thing this was, was humorous! I actually laughed out loud when I realized it was PAPER MAIL. Ha!

  •  
    6

    mwaelti

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Granted, with our technology based world today, I can see how this article would seem outdated. However, I can also see the logic in that so many of us are so busy AND technology based that we let the paper mail go because we're too busy checking our email, Blackberry, etc. I kind of like this article, as a 'going back to basics' when a person realizes they have to stop living in a computer and sometimes open their eyes to the rest of the world. Sometimes it can be overwhelming to figure out just how to do it, and really, for those of you above who didn't like this ... to me this very nearly sounded like a way to make your paper mail more like your E-mail (look at how many folders or "bins" you can have there!). I like it, beyond that, I'm an organization freak at home, so that helps too. Kudos Robert.

  •  
    7

    morganelli

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    I thought it was about email too!! HaHa joke's on us. But seriously, Robert, no offense, but do people even get bills by snail mail anymore? And "inboxes" for teenagers?!? That's a riot...like teenagers get mail? And they would actually look at it if they did? Not to mention the fact that if you get too much mail, you can stop it. That's what the "do not mail" registry is for. And piles of catalogs don't come to people who don't buy anymore. And "grab a handful of magazines" on your wait out the door? Who has handfuls of magazines anymore? Besides, don't doctors and dentists have waiting rooms filled with them? (And they're free.) Come on Robert, you can do better. But thanks for the laugh...

  •  
    8

    StaffingMagnet

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Not sure why people are flipping out about this post. Just because it deals with "snail mail" doesn't mean it's not useful.
    For example, the first point (Dump) could be used to describe your general email. Everything gets dumped in here.
    The second point (Sort) - I have numerous sub folders in my inbox and I utilize them daily. Couldn't this be the same as the multiple inboxes that the author refers to?
    Thirdly, (Screen) - Just replace the ?Junk Mail to Shred" with "Junk Mail to Delete" and you get the same result. Lastly, (Process) - it's self explanatory....
    Come on, get a grip people.

  •  
    9

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @EVERYBODY Am I the only one in America that gets a boat-load of mail every day? We all want fancy wiz-bang tricks to organize and manage our electronic worlds, but we still need to address the physical documents we get.

  •  
    10

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @lshawprodrivecom Working on an email based approach...

  •  
    11

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @hwong100 I should stop reading old copies of my grandmother's Good Housekeeping--looks like it is having negative consequences.

  •  
    12

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @mwaelti I have a client who is fairly technologically sophisticated, but gets overwhelmed with mail. I came up with this approach for her and her family and it is working like a charm. For some, it's almost as if we have put so much emphasis and attention to managing our electronic worlds that we don't have proper systems in place for our physical stuff.

  •  
    13

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @morganelli You make it sound like you don't get mail. Where do you live because I want to move next door. I get so much mail every day and it keeps coming and coming. I don't buy anything from catalogs yet I get at least three every day. I've tried to be taken off their list but to no avail.

    Oh, and I'd much rather read my Economist than People Magazine the next time I'm at the doctor...

  •  
    14

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @StaffingMagnet Seriously. And to think I was originally going to write about how to organize your 8-Track collection...

  •  
    15

    Chris.MWTI

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    I think this is quite a good article. Hundreds, maybe thousands, are published on the same topic. You know what the vast majority of them recommend? Sort and categorize to a RIDICULOUS extent -- which actually can lead to counterproductivity.

    The only two things I would add are from the phenomenal Brian Tracy:

    #1 (Not directly related to same day's mail) If you've had a document for more than six months and have taken no action on it, get rid of it.

    #2 "When in doubt, throw it out."

  •  
    16

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @Chris.MWTI I live my life by #2! Good points. Thanks for sharing...

  •  
    17

    MoneyMama

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Wow, I can't believe a post about mail has stirred up such strong emotions. hahaha. Get a grip is right! Robert, like you, I receive a ridiculous amount of paper mail every day. Would someone who doesn't get any mail please post on here how you have worked that? I also have stopped buying from catalogs, yet I receive at least 1 a day -- I even get a cigar magazine and have never smoked or bought a cigar in my life!!

    I also subscribe to magazines and enjoy reading them in my downtime or while I am waiting somewhere, as opposed to doing all my reading in front of a computer monitor. Perhaps @morganelli likes to read 6 month old Us Magazines and Reader's Digests at the dentist, but I prefer the current issues of BusinessWeek and Vogue. wink

    Anyway, I am also an anal freak and love any and all tips about efficiency and productivity, so I thought this article was great.

  •  
    18

    Robert Pagliarini

    09/25/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @MoneyMama I love the fact that readers have such strong emotions! It makes for a lively discussion. Thanks for your feedback.

  •  
    19

    drose123

    09/26/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    I guess I just never found my snail mail hard to manage. KEEP, SHRED, RECYCLE (toss), DONE. This gets done everyday and takes me mere seconds to do. I do know people that paper mail is very overwhelming to them, for me not really. I guess this post just wasn't useful info for me. For others...maybe.

  •  
    20

    Robert Pagliarini

    09/27/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @drose123 That's fair. I'm sure for some who read this it seemed absurdly complicated for such an "easy" task, but for those who do struggle with too much mail and/or multiple recipients, this is a tested system that can alleviate the problems of losing mail, paying bills late, and the like. Thanks for your input.

  •  
    21

    Tim Noyce

    09/28/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Being a fervent Getting Things Done advocate I would say that for paper of electronic mail the thinking process is crucial. You have to look at something sufficiently to know what you want to do with it. You process everything and of course the junk-mail gets processed into the bin very quickly...

  •  
    22

    StaffingMagnet

    09/28/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Wow, here I was defending the column and feel like I just got slammed by the author. Thanks. Perhaps I'll hit the "delete" button the next time this newsletter arrives in my inbox.

  •  
    23

    Robert Pagliarini

    09/28/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @@StaffingMagnet No, I wasn't slamming you! More making fun of myself...

  •  
    24

    Robert Pagliarini

    09/28/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @Tim Noyce I'm a huge GTD guy myself. In fact, I'm writing a series on GTD right now. As you recognized, these snail mail steps are very similar to his five steps.

  •  
    25

    rosepbx

    09/28/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    Re: stopping catalogs from coming

    I simply called the company, told them my mailbox (apartment building) was the size of a small shoebox, that their stuffing unwanted mail into it was a monumental inconvenience to me, gave them the code on the label, and in most cases, that was that within a month's time. If it wasn't, I'd just put a big X on it and send it back.

    As for paper mail, I've gone to online for everything. I feel it's not only green, but I can access any records without the need for aid from "customer service" (quotes for sarcastic effect). The only thing I get is the occasional AARP or *gulp* cemetary advertisement. Those, I just toss.

  •  
    26

    Robert Pagliarini

    09/28/09 | Report as spam

    RE: Stop Drowning in Mail: 4-Step System to Manage Mail Overload

    @rosepbx Great tips! Thanks for sharing them. I'll give them a shot...

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Robert Pagliarini

Robert Pagliarini is the author of the No. 1 bestseller Six-Day Financial Makeover. His second book, Your Other 8 Hours: Get More Time. Get a Life. Get Rich., will be published in January 2010. He has become a familiar face on Good Morning America and has appeared on 20/20, ABC Morning News, NPR’s Marketplace and in The Wall Street Journal, Newsweek, Money Magazine, and many others. Robert is the president of Pacifica Wealth Advisors, Inc., a boutique wealth management firm recently ranked No. 4 in Southern California. He is a Certified Financial Planner and has a master’s degree in financial services.

Robert Pagliarini

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